Delivery and shipping

SHIPPING

By processing your payment and completing an order with us, you accept the following terms and conditions regarding the shipping and delivery of your order.

• All orders are packed within 3-4 business days of placement, excluding weekends and public holidays.
• Parcel drop offs to the post office happen twice a week, on Mondays and Thursdays. An order will be sent on the closest following one of those days unless it is the same day. 

 

SHIPPING METHODS

We ship all orders via Australia Post. 

Please note, processing delays due to; customs, public holidays, severe weather and courier transit errors are not within our control. 

 

ORDER TRACKING

Once your order is packed and leaves the studio cottage, an email will be sent to the email address entered when the order was placed. This email will provide the tracking number so you can track the progress of your order. An email will also be sent via the auspost system  these emails are automated  please make sure your email is correct and check your junk mail if you haven’t received it. If you think you’ve provided an incorrect email please email the correct one as soon as possible.

 

FAQ’S

Which countries do you ship to?

Many countries around the world, including but not limited to New Zealand, U.S.A, Great Britain and France. At checkout you’ll have the option to select the ship-to country from a drop down list. If for some reason you cannot find the ship-to country you’re looking for feel free to get in touch for assistance.

 

When will my order be shipped?

• All orders are packed within 3-4 business days of placement, excluding weekends and public holidays.
• Parcel drop offs to the post office happen twice a week, on Mondays and Thursdays. An order will be sent on the closest following one of those days unless it is the same day. 

 

How do I track my order?

Once your order is shipped, you will receive an email notification with a link to track your shipment. This link will route you to view the tracking details as your order makes its way to you. 

From this page you’ll also have the ability to sign up for text alerts that provide updates on the status of your package. 

 

What if my order is not received? 

So sorry to hear that you haven’t received your order!

If your order has not been delivered within the estimated window, please contact us at Meadowsweetfarmhouse@gmail.com as soon as possible. Please be sure to include your order number and confirm your shipping address.

Do you deliver to PO Boxes?

Yes, we do offer shipping to PO Boxes.

 

How do I update my shipping address?

Requests for address changes or order cancelations should be submitted within 3 hours from the time the order was placed. Please send your request to Meadowsweetfarmhouse@gmail.com and be sure to include your order number and the keywords “order change” in the subject line. For address changes please include the new address in the body of the email. Please note, weekends, public holidays and high volumes may impact our ability to attend to every request.

 

What if my order is delivered to the wrong address?

So sorry to hear that your order was delivered to the incorrect address!

Please contact Kristy at Meadowsweetfarmhouse@gmail.com as soon as possible. Be sure to include your order number and confirm your shipping address, so we can have this resolved for you as soon as possible.